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FAQs

Welcome to the Frequently Asked Questions for Investment Claims. If you have a question that is not on this list, please contact us.

About Investment Claims
Access to your account
Searching content
Printing and saving content
Resources for librarians
Proxy servers
IP addresses
Subscriber services

About Investment Claims

What is Investment Claims?

Please see the About page for more information about Investment Claims.

How often is Investment Claims updated?

Please see the Editorial Policy, Coverage and Process for Investment Claims.

How accessible is Investment Claims and will my screen reader software work with it?

Investment Claims supports A and AA criteria of WCAG 2.0. and works with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the content in Investment Claims and are happy to answer any questions on this subject as well as receive comments on areas that could be improved.

Can I receive email alerts regarding news and updates to Investment Claims?

Please contact us with the details of the content that you would like to suggest and we will respond shortly. In order to add the necessary value to the content, our editorial processes mean that we cannot guarantee immediate publication, although we will endeavour to prioritise suggestions where possible.

Can I suggest content for inclusion in Investment Claims?

Please contact us with the details of the content that you would like to suggest and we will respond shortly. In order to add the necessary value to the content, our editorial processes mean that we cannot guarantee immediate publication, although we will endeavour to prioritise suggestions where possible.

I see a non-English decision with no translation in Investment Claims. Will there be one?

Please see the Editorial Policy, Coverage and Process for Investment Claims.

On which browsers will Investment Claims display correctly?

Investment Claims is designed to display and function correctly on the following browsers or later:

• Firefox 8 and 9
• Safari 5
• Google Chrome 17 and 18
• IE8 and IE9

We recommend that you set your screen resolution to 1024x768 pixels for the optimum display and use of Investment Claims.

Access to your account

I have forgotten my username and password

Only account administrators can reset passwords. Please contact your librarian or administrator for help.

I am a subscriber and I can't access Investment Claims

If an error message has appeared above the login box on the ‘Log in’ screen this may give some suggestions about why you may not be able to access the site. This message may direct you to either your network administrator or to the contact us page.

Please see the list below for some possible reasons why you may be experiencing issues accessing Investment Claims and how to solve these issues.

a) You have not sent us your license agreement
Unless you are in a free trial period, we cannot give you access to the site until we have received and checked your signed license agreement.

b) You are attempting to log in with a password via the Personal Profile area of the site
Ensure you are entering your username and password into the login box on the left hand side of the screen, rather than the Personal Profile area.

c) Your registration details are incorrect on our database
Check with your librarian or account administrator and ask them to follow the instructions below to ensure that your IP address/es, username, and password are correct in our database.Log in to the site and select Subscriber Services from the top toolbar on any page, and then go to the appropriate ‘Managing your account’ link for your territory. There you can check that you are using the correct username and password or that the correct IP addresses have been entered for your institution. If the IP address/es need to be corrected, please contact us with the correct address/es.

d) Your account may be on hold
Occasionally an account is put on hold if we have not received your subscription payment, or if your subscription or free trial has expired. You should receive notification if this is the case.

e) If your institution holds a concurrent user license, it may be that your browser is not configured to accept cookies
Cookies are required for subscribers in order to control access to the service. If you see a cookie-related error message when you try to log in, please enable cookies and try again.

For more information regarding any of the above issues, please contact us.

After I enter my username/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

It is possible that you are seeing an old page and need to alter your cache settings. To find out how to refresh your cache settings, please refer to the online help in your Browser.

Do you offer library card access to Investment Claims?

Yes, to access Investment Claims using your library card, use the login on the Home Page.

Our institution connects to the internet using NAT; can we access Investment Claims?

Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

Users with off-site access to Investment Claims

We do not allow remote access unless it is by a secure route e.g. Shibboleth, Athens, a referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it, and we will get back to you as soon as possible.

Can I distribute my site administrator username and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to Investment Claims for institutions is IP authenticated, your colleagues will be able to access the service without a username and password. If any of your colleagues require a username and password for off-site access to Investment Claims, please contact us.

Searching content

What are the different ways of searching within Investment Claims?

Please visit the Help pages to find out more about our Quick Search, Advanced Search, and Browsing options. You can also click here for a full list of titles available on the service.

Why am I unable to order by relevance when browsing?

Relevance is applied to search only, not browse. Any item chosen within a particular browse category has equal weighting, so the results are presented in A-Z order by default. All other available sort orders may be applied to browse results with the exception of relevance.

For some content I see [No title] in both the table of contents and some headings – what does this mean?

No Title is the default heading for a chunk of content that does not have a title. There should be a limited number of these; they are generally introductory text or tables of content for appendices.

One of the cross-reference links in the text doesn't work

If a cross-reference link in the text isn't working, please contact us and we will try to fix the issue as soon as possible.

Printing and saving content

Can I print text from Investment Claims?

To print a page, use the Printer icon  in the Tools toolbar at the top of the page. A preview window will appear with the correctly formatted pages, including footnotes (where relevant), minus the site navigation components. Please note that the privacy policy and legal notice apply.

Can I save sections from the text to PDF from Investment Claims?

To generate a PDF, navigate to the page and click the PDF button   within the Tools toolbar. This can then be viewed on screen, printed, and saved for further use. Please note that privacy policy and legal notice apply.

How much material can I legally print/save to PDF from Investment Claims?

You are restricted by copyright in the amount of information that you can print or download. It is very important that you read the privacy policy and legal notice before printing or downloading anything from Investment Claims.

I would like to reuse or reproduce excerpts from Investment Claims. Do I need to get permission?

Yes, in order to reuse, reproduce, digitize, or translate any excerpt, chapter, and image from Investment Claims, you need to fill out a permissions request form. Depending on your request, please select the appropriate link on the online form, and follow the instructions.

Resources for Librarians

Is Investment Claims OpenURL-compliant?

Yes, Investment Claims is compliant with version 0.1 of the OpenURL specification. To enable this feature in your institution, please access your account information in Subscriber Services. Investment Claims also supports custom OpenURL resolver icons specific to your institution.

Also note that Investment Claims is integrated with Ex Libris' SFX Knowledge Base, ensuring that the site operates as both a source and target for OpenURL.

Does Investment Claims provide MARC records for subscribing institutions?

MAchine Readable Cataloguing records (MARC21 Records) are available for library professionals to download free of charge. Our records are NACO, SACO, and AACR2 compliant.

Click on the appropriate link on our Subscriber Services page to download a MARC21 format file (.mrc) containing records of titles published in the latest content update, or of all the titles currently published in Investment Claims. Please note that you will require MARC record reader/editing software (such as MARC Edit) to load these files to your library system.

Please note that MARC records are available for book titles published in online law products only.

How are the Investment Claims user statistics reports defined?

For information on COUNTER-compliant reporting, please visit our Usage Statistics page.

Can I see usage statistics for my library/institution?

Yes, COUNTER-compliant usage statistics are available to account administrators. To see your institution's usage statistics, follow the appropriate link in our Subscriber Services area (you'll need to use your administrator username and password). COUNTER statistics are made available approximately 2 weeks after the end of the month.

What is your policy on third party data mining?

Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. OUP is also happy to consider any Commercial TDM requests.

To request a consultant for your TDM project, please e-mail Data.Mining@oup.com

Does Investment Claims support meta search software?

Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL as follows:

http://oxia.ouplaw.com/search?q=multilateral&prd=IC&searchBtn=Search

Example for single search terms, search term = multilateral

What content can Google, and other search engines, crawl from Investment Claims?

Google can crawl all the “public” pages in Investment Claims (for example, News, About and Legal Information). All content within Investment Claims will appear within Google search results (and other search engines).

What is your policy on cookies?

Cookies are required to control access to the service. The default policy will be to use cookies for authentication. Subscribers who have unlimited access licences for Investment Claims may choose to disable cookies and will still be able to use the service, but usage statistics related to user sessions will not be available.

Proxy servers

Will our proxy server IP address(es) be enough to allow access to Investment Claims?

Yes. However, if you are accessing Investment Claims through a proxy server then you need to give us the IP address of the proxy server in order for you to access the Investment Claims site.

I've registered my proxy server IP address(es), but I can't access Investment Claims.

If you are shown as not logged in and have no access to full-text content then the IP address of your proxy server is not being recognised by the Investment Claims site. If this is the case, please contact us, giving us details of the problem.

After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a username and password?

If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to the Investment Claims site.

IP addresses

I've tried to set up IP-authenticated access to Investment Claims without success

If, for some reason, you are unable to access Investment Claims by IP address authentication, referring URL access may be possible. Please contact us to enquire about further possibilities for your institution.

How do I register a large number of IP addresses or change my institution's existing IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP address, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

Subscriber Services

How do I update my institution's subscription record?

To view your subscription details log in to the Subscriber Services site appropriate to your region.

Alternatively you can e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

How do I use Subscriber Services?

Subscriber Services are only available to subscribers of Investment Claims who are logged in to the site. Usernames and passwords for Subscriber Services are only available to library administrators once you have logged in to the site, just choose the Subscriber Services link from the top toolbar on any page. Once on the Subscriber Services page, you will be required to enter your administrator username and password in order to access the following services:

• View subscription information and IP addresses
• View your institutional usage reports

If you are a subscriber and cannot log in to the Investment Claims Subscriber Services area, please contact us.

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