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FAQs

Frequently Asked Questions (FAQs)

Welcome to the Frequently Asked Questions for Investment Claims (IC). The questions are divided into those for users and those for librarians. If you have a question that is not on this list, please contact us at onlinemarketing@oup.com.

Questions for users

Access issues

1) I have forgotten my user name and password

2) I am a subscriber and I can't access Investment Claims

3) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

 What content can be found within Investment Claims?

4) How often is Investment Claims updated?

5) Can I receive email alerts regarding news and updates to Investment Claims?

6) What are the different types of content in Investment Claims?

7) How do you decide what content to publish in Investment Claims?

8) Can I suggest content for inclusion in Investment Claims?

9) How is the content digitized?

10) Some cases have more information in them, such as analysis. Why is this?

11) How are keywords assigned to the content?

12) I see a non-English decision with no translation in Investment Claims. Will there be one?

13) What material is original/official and what has been added by Oxford University Press?

Finding information within Investment Claims — searching, the Oxford Law Citator,

14) What are the different ways of searching within Investment Claims?

15) I’m having difficulty searching by date in Advanced Search. What date format is required?

16) How can I view a list of books on Investment Claims?

17) How can I search across all OUP content in arbitration and investment law? 

18) What is the Oxford Law Citator and how do I use it?

19) How is the content linked in Investment Claims?

20) One of the cross-reference links in the text doesn't work

21) What is the searchable and readable unit for book content?

22) I want to see the content of a single book in the order in which that content appears in the book.

23) Why am I unable to order by relevance when browsing?

24) What factors do you apply when ordering results by relevance?

25) For some content I see [No title] in both the table of contents and some headings – what does this mean?

26) Why does clicking on the Citator take me away from the content in the product?

27) What content can be filtered by the subject filter in the results view?

Working with the content — printing, saving, downloading, PDFs

28) Can I print text from Investment Claims?

29) Can I save sections from the text to PDF from Investment Claims?

30) How much material can I legally print/save to PDF from Investment Claims?

31) What are the differences between the two types of PDF available on Investment Claims?

Getting involved with Investment Claims

32) How can I become more involved with Investment Claims as a contributor/editorial board member?

Questions for librarians

Technical questions — OpenURL, MARC Records, Usage statistics

33) Is Investment Claims OpenURL-compliant?

34) Does Investment Claims provide MARC records for subscribing institutions?

35) How are the Investment Claims user statistics reports defined?

36) Can I see usage statistics for my library/institution?

37) How often are COUNTER statistics made available?

38) What is your policy on third party data mining?

Access issues — logging in, not seeing the correct content

39) Do you offer library card access to Investment Claims?

40) Our institution connects to the internet using NAT; can we access Investment Claims?

41) Users with off-site access to Investment Claims

42) What is your policy on cookies?

43) Questions about proxy servers

44) Questions relating to IP addresses

45) Questions about passwords

Subscriber services — account information, browser compatibility, accessibility

46) How do I update my institution's subscription record?

47) Which browsers will Investment Claims display on correctly?

48) How accessible is Investment Claims and will my screen reader software work with it?

49) How do I use Subscriber Services?

Discoverability

50) Does Investment Claims support meta search software?

51) What content can Google, and other search engines, crawl from Investment Claims?

52) Can I receive email alerts regarding news and updates to Investment Claims?

 


The answers…

Questions for users

Access issues

1) I have forgotten my user name and password

Only account administrators can reset passwords. Please see your librarian or administrator for help.

2) I am a subscriber and I can't access Investment Claims

Please check that you have sent us your licence agreement. Unless you are in a free trial period, we cannot give you access to the site until we have received and checked your signed license agreement.

a) Is it possible that some of your registration details are incorrect on our database?

If the IP address or addresses for your institution or the user name and password which you use to access Investment Claims are incorrect in our subscriber database you will not be able to access the site. Check with your librarian or account administrator, and ask them to follow the instructions below.

You need to log in to the site then select Subscriber Services from the top toolbar on any page, and then go to 'Subscriber Services Log in for existing subscribers' to enter the Subscriber Services page for your territory. From there you can check that you are using the correct user name and password or that the correct IP addresses have been entered for your institution.

Once you have checked whether your IP address details are correct, please use the contact us section in Subscriber Services to tell us whether:

— your IP address/es need to be corrected (if so, please supply the correct address/es)
— your IP address/es are correct, but you still can't get access to Investment Claims.

b) Are you seeing any error messages when you try to log in?

Error messages appear above the login box on the Log in screen. These give some suggestions about why you may not be able to access the site. They may direct you to either your network administrator or to the contact us page.

c) Could your account be on hold?

Occasionally an account is put on hold if we have not received your subscription payment, or if your subscription or free trial has expired. In both of these cases we would usually have been in touch with you about this. Please contact us for more information about this.

d) If your institution holds a concurrent user licence, it may be that your browser is not configured to accept cookies

Cookies are required for subscribers in order to control access to the service. If you see a cookie-related error message when you try to log in, then you need to enable cookies and try again.

For more information, please contact us.

3) After I enter my user name/password and click on "log in" and then try to search or use the indexes, I'm being bounced back to a blank log-in screen

It is possible that you are seeing an old page and need to alter your cache settings. To find out how to refresh your cache settings, please refer to the online help in your Browser.

What content can be found within Investment Claims?

4) How often is Investment Claims updated?

Please see the Editorial Policy, Coverage and Process for Investment Claims.

5) Can I receive email alerts regarding news and updates to Investment Claims?

You can subscribe to an RSS feed from the Home Page, which delivers the latest information about new content wherever you want it.

6) What are the different types of content in Investment Claims?

Investment Claims contains a number of different types of content: Arbitral awards, Arbitral decisions, OPIC decisions, Court decisions, Books, Journal and yearbook articles, Investment treaty overviews, Multilateral and bilateral investment treaties, Arbitral rules, relevant Guidelines and Conventions.

7) How do you decide what content to publish in Investment Claims?

Please see the Editorial Policy, Coverage and Process for Investment Claims.

8) Can I suggest content for inclusion in Investment Claims?

Please contact us with the details of the content that you would like to suggest and we will respond shortly. In order to add the necessary value to the content, our editorial processes mean that we cannot guarantee immediate publication, although we will endeavour to prioritise suggestions where possible.

9) How is the content digitized?

The full text of each piece of content has been digitized for online display and has an underlying structural markup in XML that supports advanced search. A checking process is undertaken to ensure high levels of accuracy. Inevitably errors may arise during the digitization process. We welcome feedback from users which will enable us to correct the data displayed on the site.

10) Some cases have more information in them, such as analysis. Why is this?

Please see the Editorial Policy, Coverage and Process for Investment Claims.

11) How are keywords assigned to the content?

Please see the Editorial Policy, Coverage and Process for Investment Claims.

12) I see a non-English decision with no translation in Investment Claims. Will there be one?

Please see the Editorial Policy, Coverage and Process for Investment Claims.

13) What material is original/official and what has been added by Oxford University Press?

Please see the Editorial Policy, Coverage and Process for Investment Claims.

Finding information within Investment Claims — searching, the Oxford Law Citator, linking

14) What are the different ways of searching within Investment Claims?

There are two main ways in which you can carry out a search in Investment Claims:

Quick Search

The Quick Search is used to search for case names, full text, or specific terms. Phrases need to be in inverted commas (“”) and wildcards (* and ?) can be used.

Quick Search – Extended Results

Users conducting a quick search on Investment Claims will be presented with two tabs of results. The first represents the usual results that they would have obtained as an Investment Claims user. The second will be labelled Extended Results, which presents results matching their search query in the full text of Investment Claims content, alongside results from content in the International Commercial Arbitration collection (from the Oxford Legal Research Library) and results from the full text of the journals listed below. The Extended results tab is not shown on Browse results, nor on results obtained via an Advanced search.

Journals included in the Extended Results tab:

  • Arbitration International
  • Capital Markets Law Journal
  • ICSID Review - Foreign Investment Law Journal
  • Journal of International Dispute Settlement
  • The Journal of World Energy Law & Business
  • Uniform Law Review
  • Journal of International Economic Law

Please note that the user will be able to access the full text of the content behind each result only if they subscribe to the product in which that content is published.

Find more information on Quick search here and the Extended Results tab here.

Advanced Search

The Advanced Search is used to search the entire content of the product, including bibliographical data and metadata. You can also search for multiple terms. Find more information on Advanced search here.

15) I’m having difficulty searching by date in Advanced Search. What date format is required?

Simply enter a year into the date field. If you wish to search with a date range, choose the date field and enter a date range in the input field, e.g. 2001-2012; if you want to search within a given year, leave the second field blank.

16) How can I view a list of books on Investment Claims?

A list of the books available on the site can be accessed by clicking on Browse all and restricting the results list by the Book Titles filter. 

17) How can I search across all OUP content in arbitration and investment law?

The Quick Search function allows users to search across full text content including in Investment Claims, the International Commercial Arbitration collection (from the Oxford Legal Research Library) and a range of relevant OUP journals: Arbitration International, Capital Markets Law Journal, ICSID Review – Foreign Investment Law Journal, Journal of Investment Dispute Settlement, The Journal of World Energy Law and Business, Uniform Law Review and Journal of International Economic Law. Click through to the Extended Results tab to see this wider set of results. (The Extended results tab is not shown on Browse results, nor on results obtained via an Advanced search.) Please note that the user will be able to access the full text of the content behind each result only if they subscribe to the product in which that content is published.
 

18) What is the Oxford Law Citator and how do I use it?

The Oxford Law Citator is a state-of-the-art navigation tool which integrates the content of all online law resources from Oxford University Press, providing direct links between our case reports, primary materials, and value-added commentary. To access the Citator record for any particular item, click on the orange Citator logo within the item title, the Citator entry within the item table of contents, or any active links throughout the item text. For more information on how to use the Oxford Law Citator, visit its Help and FAQ pages.

19) How is the content linked in Investment Claims?

A unique Citator record exists for each case report, instrument, commentary, or other material published on any online law resources from OUP. Within this record you will find citation details and links to the item. In addition you will find other useful information about the item, such as lists of other items that reference or are referenced by the item, links to related items, items from the same jurisdiction, and more. For more information on how to use the Oxford Law Citator, visit its Help and FAQ pages.

20) One of the cross-reference links in the text doesn't work

If a cross-reference link in the text is not working, please contact us and we will try to fix the issue as soon as possible.

21) What is the searchable and readable unit for book content?

Generally, we chunk book content at the chapter level for search and reading purposes. If the chapters of a book are very long, so that using the chapter as the searchable and readable unit would give less granular results and very long sections to download and read, we will divide the content at a lower level (i.e. sections within the chapter)

22) I want to see the content of a single book in the order in which that content appears in the book.

• Browse all
• Select narrowing by Book Title from the facets on the left hand side of the results
• Choose the title of the relevant book from the list in the box which appears (note that authors are not shown in this list – you will need to know the title of the book, and that you may need to scroll to see the end of the list) and tick the box next to that title to select it
• Click the Update button
• Your results will be updated so that they include only content from the selected title – the results will be in A – Z order by default, based on the title of each section of the book
• Change the sort order to Table of Contents order to see the content in the order in which it was published in print

23) Why am I unable to order by relevance when browsing?

Relevance is applied to search only, not browse. Any item chosen within a particular browse category has equal weighting, so the results are presented in A-Z order by default. All other available sort orders may be applied to browse results with the exception of relevance.

24) What factors do you apply when ordering results by relevance?

There are a number of different factors applied when the products decide in which order they should return search results from a quick search. They include the number of times that the search term appears in the chunk, and whether it appears in the title or section headings. We are also able to add weightings for particular chunks or particular types of chunk to make them return further up or down the list.

Note that the relevance order for Advanced searches will be different from the equivalent Quick Search; this is because the advanced search is searching specific fields whereas quick search is searching several different fields with different weightings. 

25) For some content I see [No title] in both the table of contents and some headings – what does this mean?

No Title is the default heading for a chunk of content that does not have a title. There should be a limited number of these; they are generally introductory text or tables of content for appendices.

26) Why does clicking on the Citator take me away from the content in the product?

We have given users the choice as to how they use the Citator during their research. Either
a) Left click on a link or the Citator icon to open the Citator record in the same window as you are now working; this keeps the journey linear (i.e. you will move away from the content item within the product to the equivalent Citator record in the same tab or window, so avoiding a multitude of open tabs); or
b) Right click and choose to open the Citator in a new tab/window, so allowing you to move between the full text item and corresponding Citator content.
When working in the Citator and moving between Citator record, these options still apply – right click if you want to open the next citator record ina new tab.

27) What content can be filtered by the subject filter in the results view?

The subject filter allows users to narrow their results by relevant keywords that are taken from an editorially validated list. Keywords are assigned to all cases and there is a programme in place to also keyword the monographs and journal articles on the site so that they are also covered by the filter.

Working with the content — printing, saving, downloading

28) Can I print text from Investment Claims?

You can print text from Investment Claims. To print a page, use the Printer icon  in the Tools toolbar at the top-right of the page. A preview window will appear with the correctly formatted pages, including footnotes (where relevant), minus the site navigation components. Your print page will also include an official citation reference for the piece of content you have printed. Please note that the Privacy policy and legal notice apply.

29) Can I save sections from the text to PDF from Investment Claims?

To generate a PDF, navigate to the page and click the PDF button  within the Tools toolbar. This can then be viewed on screen, printed, and saved for further use. Please note that Privacy policy and legal notice apply.

30) How much material can I legally print/save to PDF from Investment Claims?

You are restricted by Copyright to the amount of information that you can print or download. It is very important that you read the Privacy policy and legal notice, which includes information on printing and downloading to PDF, before printing or downloading anything from Investment Claims.

31) What are the differences between the two types of PDF available on Investment Claims?

There are two types of PDFs on Investment Claims. Full text awards and decisions are made freely available to all users in PDF format and can be accessed by clicking the link from the search results or content view. Subscribers are also able to generate PDFs of the content that they are viewing to print or download. Please note that Privacy policy and legal notice apply.

Getting involved with Investment Claims

32) How can I become more involved with Investment Claims as a contributor/editorial board member?

We are always looking for further engagement with our products. If you are interested in becoming more involved, please email us through the Contact Us page and we will respond to you shortly.

Questions for Librarians

Technical questions — OpenURL, MARC Records, Usage statistics

33) Is Investment Claims OpenURL-compliant?

Yes, Investment Claims is compliant with version 0.1 of the OpenURL specification. To enable this feature in your institution, please access your account information in Subscriber Services. Investment Claims also supports custom OpenURL resolver icons specific to your institution.

Also note that Investment Claims is integrated with Ex Libris' SFX Knowledge Base, ensuring that the site operates as both a source and target for OpenURL.

34) Does Investment Claims provide MARC records for subscribing institutions?

MAchine Readable Cataloguing records (MARC21 Records) are available for library professionals to download free of charge.  Our records are NACO, SACO, and AACR2 compliant.

Click on the appropriate link on our Subscriber Services page to download a MARC21 format file (.mrc) containing records of titles published in the latest content update, or of all the titles currently published in Investment Claims. Please note that you will require MARC record reader/editing software (such as MARC Edit) to load these files to your library system.

Please note that MARC records are available for online Law product titles and book titles published in online Law products only.

35) How are the Investment Claims user statistics reports defined?

Investment Claims offers COUNTER-compliant statistics (following the Code of Practice for Books and Reference Works, Release 1) with title-by-title usage and offering the following reports:

BR2: Number of Successful Section Requests by Month and Title

BR4: Turnaways by Month and Service

BR6: Total Searches and Sessions by Month and Service

For additional information on COUNTER-compliant reporting, please visit the OUP COUNTER Help File.  If you have any additional questions, please contact Customer Support:

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

36) Can I see usage statistics for my library/institution?

Yes, COUNTER-compliant usage statistics are available to account administrators. To see your institution's usage statistics, follow the appropriate link in our Subscriber Services area (you'll need to use your administrator user name and password).

37) How often are COUNTER statistics made available?

COUNTER statistics are made available approximately 2 weeks after the end of the month.

38) What is your policy on third party data mining?

A. Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. To request a consultant for your TDM project, please e-mail Data.Mining@oup.com

OUP is also happy to consider any Commercial TDM requests. To request approval for TDM for commercial use, please email Data.Mining@oup.com

Access issues — logging in, not seeing the correct content

39) Do you offer library card access to Investment Claims?

Yes, to access using your library card, use the login on the Home Page.

40) Our institution connects to the internet using NAT; can we access Investment Claims?

Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

41) Users with off-site access to Investment Claims

We do not allow remote access unless it is by a secure route e.g. Shibboleth, Athens, a referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

42) What is your policy on cookies?

Cookies are required for subscribers to Investment Claims in order to control access to the service. The default policy will be to use cookies for authentication. However, subscribers who have unlimited access licences for Investment Claims may choose to disable cookies and will still be able to use the service, but note that usage statistics related to user sessions will not be available.

43) Questions about proxy servers

a) Will our proxy server IP address(es) be enough to allow access to Investment Claims?

Yes. However, if you are accessing Investment Claims through a proxy server then you need to give us the IP address of the proxy server in order for you to access the Investment Claims site.

b) I've registered my proxy server IP address(es), but I can't access Investment Claims.

If you are shown as not logged in and have no access to full-text content then the IP address of your proxy server is not being recognised by the Investment Claims site. If this is the case, please contact us, giving us details of the problem.

c) After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a user name and password?

If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to the Investment Claims site.

44) Questions relating to IP addresses

a) I've tried to set up IP-authenticated access to Investment Claims without success

If, for some reason, you are unable to access Investment Claims by IP address authentication, referring URL access may be possible. Please contact us to enquire about further possibilities for your institution.

b) How do I register a large number of IP addresses or change my institution's existing IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP address, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

45) Questions about passwords

a) I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it (along with details of what you'd like to change it to) and we will send you the details as soon as possible.

b) Can I distribute my site administrator user name and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to Investment Claims for institutions is IP authenticated, your colleagues will be able to access the service without a user name and password. If any of your colleagues requires a user name and password for off-site access to Investment Claims, please contact us

Subscriber services — account information, browser compatibility, accessibility

46) How do I update my institution's subscription record?

To view your subscription details log in to the Subscriber Services site appropriate to your region.

Alternatively you can e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com
Rest of the world: onlinesubscriptions@oup.com

47) Which browsers will Investment Claims display on correctly?

Investment Claims is designed to display and function correctly on the following browsers or later:

  • Firefox 8 and 9

  • Safari 5

  • Google Chrome 17 and 18

  • IE8 and IE9

We recommend that you set your screen resolution to 1024x768 pixels for the optimum display and use of Investment Claims.

48) How accessible is Investment Claims and will my screen reader software work with it?

Investment Claims supports A and AA criteria of WCAG 2.0. and works with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the content in Investment Claims and are happy to answer any questions on this subject as well as receive comments on areas that could be improved.

49) How do I use Subscriber Services?

Subscriber Services are only available to subscribers of Investment Claims who are logged in to the site. Usernames and passwords for Subscriber Services are only available to library administrators once you have logged in to the site, just choose the Subscriber Services link from the top toolbar on any page. Once on the Subscriber Services page, you will be required to enter your administrator username and password in order to access the following services:

  • View subscription information and IP addresses

  • View your institutional usage reports

If you are a subscriber and cannot log in to the Investment Claims Subscriber Services area, please contact us.

Discoverability

50) Does Investment Claims support meta search software?

Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL as follows:

http://oxia.ouplaw.com/search?q=multilateral&prd=IC&searchBtn=Search

Example for single search terms, search term = multilateral

51) What content can Google, and other search engines, crawl from Investment Claims?

Google can crawl all the “public” pages in Investment Claims (for example, News, About and Legal Information). All content within Investment Claims will appear within Google search results (and other search engines).

52) Can I receive email alerts regarding news and updates to Investment Claims?

You can subscribe to our RSS feed which delivers the latest news straight to your desktop.